Return & Refund Policy

Exchange, Cancellation, Return & Refund Policy

Exchange an Order

Exchange Items

At Alina’s Tailoring, every order is carefully processed based on the details confirmed by the customer at checkout, including product type, size, design, quantity, and shipping address.

For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:

Incorrect size selected
Incorrect product selected
Incorrect design selected
Incorrect shipping address provided

Please ensure all information is accurate before placing your order.

Cancel an Order

Order Cancellation Timeframe

Customers may cancel an order within 6 hours after placing it.

After this time, the order may already be processed or prepared for shipping, and cancellation may no longer be possible.

Cancellation Fee

If the cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.

To request a cancellation, please contact us at:
Email: support@alinastailoring.com
Website: https://alinastailoring.com/

Return Timeframe

Our return policy is valid for 30 days from the delivery date.

After 30 days, the order will be considered accepted and no returns or refunds will be issued.

Eligible Cases for Returns or Refunds

You may request a return or refund if the item arrives in any of the following conditions:

Damaged or broken item
Incorrect product received
Size differs from what was ordered
Design differs from what was ordered
Material differs from the description
Item significantly differs from the original description

Condition of Returned Products

Returned items must meet the following conditions:

Unworn
Unwashed
Unaltered
In original condition
With original tags attached
In original packaging

Items that do not meet these conditions may not be eligible for a refund.

Proof Required for Refund Requests

To process your request, please provide:

Proof of purchase
Shipping receipt or label
Clear photos of the item received
Any related email communication (if applicable)

How to Request a Return or Refund

Step 1
Email your request to:
support@alinastailoring.com
Include all required documentation.

Step 2
Our support team will review your request within 2–3 business days.

Step 3
If approved, we will provide return instructions and the return address.

Step 4
Pack the item securely and ship it using a trackable shipping service.

Step 5
Send us your tracking number or shipping receipt.

Important:

Do NOT return items without contacting us first
Unauthorized returns may not be accepted

Return Shipping Cost

Customers are responsible for return shipping costs
Shipping fees are non-refundable unless the return is due to our error

Refund Processing Time

Once we receive and inspect the returned item:

You will be notified via email
Approved refunds are processed within 2 business days
Refunds will be issued to the original payment method

Please allow 10–15 business days for the refund to appear in your account, depending on your bank or card provider.

If you have not received your refund after this time, please contact:
support@alinastailoring.com

Important Notes

Returns must be requested within 30 days of delivery
Items must be in original condition
Customers must contact us before returning any item
We are not responsible for items lost or damaged during return shipping

Customer Support